As a startup founder, you are focused on reaching product/market fit, collecting feedback from your first customers, iterating your product, building business partnerships and raising money.
Now that first money has come in, and you can finally think about leveling up your marketing. You have the option to hire a full-time marketer, engage with an agency or contract a freelancer. The priority is to start your content marketing efforts and where possible implement marketing automation. There are common mistakes you can make which can be costly at such a sensitive phase. Together with Nick we are offering a range of services targeted at Startups. Here is our approach and how we help startups avoid the pitfalls of bad marketing.
Get to know your target group
You have thought about your potential customers and their problems all the time while developing your product, but maybe never sat down to write those findings down on a piece of paper. Before rushing into creating content or booking ads it is important to think about the audiences you want to reach. We help you to do that. That is called creating a marketing persona. Here is a guide on how to get started with that, and by doing this it is possible to increase your ROI.
Talk about your goals
What should your marketing activities lead to? Are you selling a product to get shipped and your goal is to make a sale, or a software product and generate sign ups, or leads for sales to follow up? What does the customer journey look like, what does your funnel look like, and how long is your sales cycle?
At different stages along a customer journey goals may differ, for example, objectives for a B2C and a B2B can be different and can include:
- Build subscribers or followers, get shares on your content
- Get potential customers to leave an email, fill out a form or request a demo of your product
- Download a whitepaper, a software trial or demo content
- Start a chat, a webinar or watch a live video
- Order a product, buy a subscription
- Request to get contacted via sales
Create a content marketing strategy
Based on your findings, from answering the questions above, you will be able to sit down as a team and work on the question of which content will interest your target groups. This involves a content brainstorming, putting that content in different categories along the customer journey, and calculating resources and discussing on what you think is needed to land this strategy.
Your content strategy should reflect your business strategy and give a clear understanding of where it leads to.
Talk about the tech
Thousands of apps, tools, and software options are available to set up your marketing infrastructure stack. We help you focus on a few, guiding you to choosing the right toolset for your business. If you are new to this you will be overwhelmed by the options available and could get lost when trying to evaluate all by yourself, wasting valuable time.
- Landing pages: Should you use Hubspot, Unbounce, Instapage, or …
- Social Media Publishing and Monitoring: Hootsuite, Bufferapp, or …
- Building Followers on Twitter, Instagram, Linkedin
- Web Analytics: Which tools in addition to Google Analytics should we use? I.e. Mixpanel, Hotjar
- Newsletter and tools for subscription forms: What fits best for us?
Decide on which platforms to launch presences on
For blogging and social media – there are many options available. Depending on your resources you have to decide where to start first and how to.
Each platform has its own technicalities, so pushing the same content to every platform though possible, is likely not to lead to any brand awareness or quality followers.
Talk about your existing data or network
If you worked on your product or service for some time, you already did marketing. Maybe it was just 1:1 or 1:few, at pitching events and meetups, biz-dev or sales meetings. This means you already have momentum. Maybe it is just 50 email addresses to get started with, a Facebook page or a LinkedIn account or a meetup you founded. You do not start from scratch and can start to market your product to the people in your network first.
Work on long-term vs. Short-term strategy
Answering all those questions is nothing you can finish in one day, especially with people from different business areas involved. While you are working on answering these questions you will have to execute some activities right away. If you sent a monthly newsletter, don’t stop doing it now, if you run a presence on Facebook, keep doing it in the meantime.
Hire the right marketer
Depending on your marketing goals you can create a profile for your first full-time in-house marketer. We help you to find the right talent by creating the job description with you, giving you a list of potential interview questions, give feedback on potential candidates and then help with onboarding.
What are typical questions or topics a marketer should know about?
This is a primer on questions to be discussed or point that might be built in your marketing team (and some blog examples we created on that topics):
- Which blog platforms are available, what are their differences
- Social Media and content sharing
- How can we quickly set up landing pages?
- Which tools can we use to monitor our content marketing efforts?
- Which customer support tools should we integrate on our site?
- How can we see which companies are visiting our page?
- To which level can we automate our marketing?
- What tools other then Google Analytics can we use to analyse our traffic?
Let’s talk about budget
Our approach is to work through these questions with startup founders and marketers, leaving you with a strategy on how to get started and avoid burning money. We help you to calculate a marketing budget to get this strategy alive. i.e. budgets for content creation can be very different: starting a video blog will require more resources than kicking off a presence on Twitter. Quickly setting up a single landing page with WordPress is easier then relaunching your whole web-presence etc.
Typical questions asked:
- What SAAS tools should we subscribe to / buy
- On average, how long does the creation of the blog post about X take and how much does it cost?
- How much time is needed to run your social media presences, what does outsourcing cost?
- We need a video interview with our founders to pitch to investors, how much budget is needed?
Growth hacking and creativity
As soon as your marketing department is getting the basics right and starting to feel secure in executing your daily business you can start thinking about a more creative approach. You will learn about the concept of Growth hacking, what is behind the ongoing buzz and what skills, methods (or unknown territory) you need to explore to take your digital marketing to the next steps.
What are the top reasons to hire an agency like Fresh van Root to driving your startup’s marketing effort?
- Put the juniors on the fast track: after funding, get them ready to do the best job they can
- Avoid common mistakes, present the company state of the art on digital channels
- Give Startups senior knowledge, avoid losing money
- Mentoring support = peace of mind
- Access to a pool of marketing talent and freelancers
- Know how transfer on all state of the art tactics and tools
- Faster time2market
These is just a very rough overview on a few things you might want to think about before rushing into executing single marketing activities. If you need help in getting started you can use our first-hour free consulting option or hire us to host an in-house workshop with your team to work on those questions. Reach out to us via email to office[at]freshvanroot.com or FB, TW, etc.